WELCOME TO MUSIC AT THE PLAYROOM!
Here's everything you need to know about our musical journey together...
1. JOINING OUR MUSICAL FAMILY
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Enrollment
We're excited to have you join us! Your spot is secured once you've buy a class plan and your first class is booked. We follow Queensland school terms, running for 9 wonderful weeks of music and movement.
Your Musical Investment
• Got more than one little musician? Enjoy a 10% sibling discount
• We require a term commitment (Queensland school terms)
• Please keep sufficient funds in your account for smooth weekly payments
• While we don't offer refunds, we do offer flexible make-up options
2. CHANGES AND MISSED SESSIONS
Can't Continue Next Term?
• Let us know in writing two weeks before the next term starts
• A $52 late cancellation fee applies if we don't get notice before term starts
• We know circumstances change, but term fees can't be refunded
Missed a Musical Moment?
• Life happens! While we can't refund missed classes, we'd love to have you join another session
• Book your make-up class before your scheduled absence
• Make-up classes are subject to availability within the current term
• Unfortunately, unused make-up classes can't roll over to next term
3. KEEPING OUR LITTLE MUSICIANS SAFE
Health First
• Please keep unwell children at home for everyone's wellbeing
• Wait 24 hours after symptoms clear before returning
• We may kindly ask an unwell child to rest at home
Creating a Safe Space
• One grown-up actively participates with each child
• Keep those eyes on your little one at all times
• Wear comfy, appropriate footwear
• Running is for structured activities only - we want to keep everyone upright!
4. CAPTURING MOMENTS & INFORMATION
Photos and Videos
• We love capturing these precious moments for promotional purposes
• Feel free to photograph your own little star
• We respect privacy - no names will be published
• Not comfortable with photos? Just let us know in writing
Your Information
• We'll keep your contact details safe and secure
• We'll only use them to share important updates and fun class information
• Your information stays with us - we don't share it with others
5. MAKING MUSIC TOGETHER
What We Love to See
• Smiling faces arriving on time
• Enthusiastic participation (from both little ones and grown-ups!)
• Respect for everyone in our musical community
• Following our teacher's melodious lead
6. KEEPING THINGS RUNNING SMOOTHLY
Sometimes We May Need
• Adjust our schedule
• Update our fees (but we'll always give you plenty of notice)
• Refresh our terms and conditions
• Change our venue (but we'll let you know well in advance)
7. LOOKING AFTER EACH OTHER
Keep in mind
• Parents/caregivers are the designated supervisors of their little ones
• While we create a safe environment, we're not liable for injuries during normal class activities
• Keep precious belongings close - we can't be responsible for lost items
By joining our musical community, you're agreeing to these terms. Have questions? We'd love to hear from you!
Remember, these sessions are all about having fun while learning - so let's make some joyful noise together! 🎵